Lost all photos and Presets in Lightroom Mobile when Upgraded to Premium?!

Forum|Forum|5 years ago
December 21, 2020
1 reply
272 views

Hello! Help! I have been using the free version of Lightroom Mobile on my Iphone for quite a while, and decided today I would upgrade to the premium version. Once 8 upgraded, all the photos I had previously added into the app and edited along with all the presets I have bought/made have all disappeared. How can I retrieve them?!

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greule

Inspiring

I've just had a look at our server-side-logging and I can see a list of presets as part of your account which uses the same Adobe-id as for this forum. Have you re-imported these presets? Hope to get a clue about your issue soon - Guido/ Lr Mobile QE

C

Clever_Swirl15C2Author

Participant

Hi, Yes I re-imported some of the presets I had last night

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