LR App-Lost Files on Phone Upgrade

Hi there,

Sorry that your Lightroom mobile presets are missing from the Lightroom mobile app after migrating to a new device.

Which version of Lightroom are you using and what type of device have you bought? Android or iOS? 

Do you see your presets and images on Lightroom Web? Please checkout this article for more details: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html 

Please note that free user accounts do not sync anything to cloud storage and rely on local storage only.  Still,  all your existing photos and presets should still be there.  However, since you've reinstalled the app and signed in on another device, your photos and presets will not exist because they were not synced to cloud storage.

If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

Let us know the outcome.

Thanks,

Akash