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L
LC5E5C
Participant
August 26, 2021
Question

LR Cancelation leaves my photos blurry in software and unable to download to my computer

  • August 26, 2021
  • 2 replies
  • 209 views

[Moderator moved from Using the Community (forums) to Lightroom.]

Hello! I have just canceled my Adobe Creative Cloud subscription which included LR. After doing so I opened LR on my computer to download some photos, however, all of my photos are apperaing blurred (that were not previously showing blurred). As I attempt to download any photo I am met with a mesage saying I have no disk storage. I, in fact, have plenty of disc storage on my computer. Can someome please help me figure this out? I am looking to download no blurry photos from the LR program to my computer. I am wondering if this is happening because of my plan cancellation?

 

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2 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
August 27, 2021

"Blurry" photos maybe you are only seeing cached preview files that are in your device. (The full-size files in the Cloud are not available.)

After cancelling a subscription you have 90 days to download your files.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms-1.html?adobe_mc_sdid=SDID%3D7AE4DB1B4F4C577F-78678EC7322A0926%7CMCORGID%3D9E1005A551ED61CA0A490D45%40AdobeOrg%7CTS%3D1630023266

 

And you need to use the Lightroom Downloader App (not the Lightroom App)

https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

 

 

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 26, 2021

    You cancelled your subscription which means your Creative Cloud Services are no longer in effect.  That includes your Creative Cloud Storage, not your computer's hard drive

     

    Nancy O'Shea— Product User & Community Expert
    L
    LC5E5CAuthor
    Participant
    August 26, 2021

    Yes, but is this why my pictures are showing blurry? I was under the
    impression that once you cancel your creative cloud you would still have
    access to your photos.--
    Gratefully,

    LaTasha Cobler
    [Personal information removed by moderator.]

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 26, 2021

    Assuming you saved images to your local computer hard drive, yes you have access to them.

    I don't know why they are blurry.

     

     

    Nancy O'Shea— Product User & Community Expert
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