Skip to main content
T
tpixi
Participant
January 4, 2022
Question

My company gave deleted my old profile - now my LR CC Catalogue is gone

  • January 4, 2022
  • 1 reply
  • 132 views

Hi everyone,

 

our IT team deleted my old profile and added me to a new team (same email address, new profile). Now ALL of my Lightroom photos are gone. The cloud is empty because the IT team didn't tell me they would delete my other account. Is there any way to get the catalogue/the photos back? 

 

I obviously have the RAW files saved. I just need the CC catalogue because it contains a lot of presets/edits that I haven't saved beforehand. 

 

Please help and thank you!

 

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
January 4, 2022

If you log in at https://lightroom.adobe.com do you see them?

If, while logged in you look at the Deleted Items album, are they in there?

Rikk Flohr: Adobe Photography Org
T
tpixiAuthor
Participant
January 4, 2022

Hi Rikk,

 

no, unfortunately, everything is gone.
Nothing in the "Deleted Items" folder, nothing in the library.

 

It looks like I have never used it before.

Our IT says they deleted my account completely and then started a new one with the same e-mail adress.

 

I didn't know beforehand, that's why I didn't save all of it...

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices