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Participant
January 1, 2020
Question

My presets did not upload to my new phone

  • January 1, 2020
  • 2 replies
  • 858 views

Hi, 

I recently purchased presets, i had them all downloaded in my lightroom app. I got a new iphone, downloaded the app. Signed into lightroom and the presets are no longer in my app. Is there something I am missing? Or do I have ro redowload them one by one on my new phone?

Thank in advance guys 🙂 

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2 replies

greule
Community Manager
Community Manager
January 8, 2020

Are you signed in with the same Adobe-id which you use for this forum? If not, could you give it a try. From what I can see has your Adobe-id a correct subscription applied and presets stored on the server-side and therefore these should be synced to your mobile device. Hope this helps - Guido/ Lr Mobile QE

selondon
Community Expert
Community Expert
January 1, 2020

Do you have a photography plan that includes cloud storage? Or the mobile plan, or the free app?

 

Can you see your Presets at https://lightroom.adobe.com?