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Luciana23642121v5so
Participant
March 18, 2022
Question

No me aparecen mis fotos editadas

  • March 18, 2022
  • 1 reply
  • 382 views

Hola! De un momento al otro no me deja ver mis fotos editadas y tampoco los ajustes preestablecidos creados o guardados, me aparece "error al cargar la version de desarrollo" (ya habia caducado la prueba gratis de premiun antes, e igualmente podia seguir usando la aplicación). Alguien que pueda solucionarlo, muchas gracias

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1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
March 18, 2022

Hi there,

We're sorry about the trouble experienced with Lightroom. We're here to help. 

Which version of Lightroom Mobile and Android are you using? Did it start happening after your free trial got expired? 

This can happen for a few reasons. First, try signing out of your account and signing back in. Otherwise, see if any of these are causing it.

  1. your device is running out of storage
  2. You have a storage cleaner app running on your device
  3. You have switched the storage location in Lightroom settings
  4. You don't have an original or smart preview downloaded to your device

 

We're here to help troubleshoot; we just needed a few more details.

 

Thanks.

Ranjisha.

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Luciana23642121v5soAuthor
Participant
March 20, 2022

Hola! puede ser lo que decis, hace una semana borre una carpeta llamada "obb" de android y ahi puede ser que se hayan borrado. Puedo volver a recuperarlos????
La versión de Android que tengo es 9 y de Lightroom Mobile 7.2.1

Muchas gracias, espero tu respuesta.
Ranjisha Sengupta
Ranjisha Sengupta
Legend
April 1, 2022

Thanks for letting us know. Do you see the folder after re-installing the app? 

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