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Zac M
Participant
December 26, 2019
Question

Paid plan reverts to trial mode [topic renamed by moderator]

  • December 26, 2019
  • 3 replies
  • 247 views

Hi,

I have an Educational Plan 

 

But its saying My creative cloud subscription has expired?

Help please. I tried doing the creative cloud fixxer thingy 😕😕 

And I believe its LightRoom as it was just working yesterday

This topic has been closed for replies.

3 replies

Z
Zac MAuthor
Participant
December 27, 2019

SOLVED kinda:

All applications worked BUT LIGHTROOM because my education plan does not cover lightroom cloud so therefore lightroom doesnt work... LightRoom Classic as it isnt in the cloud works tho 😄 

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
December 27, 2019

Yes that makes sense. Unfortunately some education plans do not include Creative Cloud services. You probably don't have CC Libraries, File Sharing, Cloud Docs or fonts either.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    December 27, 2019

    The messages suggest that you have or had two different subscription plans, a Photography Plan and an all apps plan. The Lightroom account was possibly set up under a Photography Plan, then later you received a code for the full apps plan. I had something similar happen to me. If you have photos in the original plan, I think you will need to contact Adobe support to get them moved over to the new plan.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 27, 2019

    See this help article.

     

    Paid Creative Cloud Reverts to Trial Mode.

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    Nancy O'Shea— Product User & Community Expert
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