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chiarat81855876
chiarat81855876
Participant
September 1, 2020
Question

Photos gone

  • September 1, 2020
  • 1 reply
  • 171 views

Hello!

I always use the lightroom app on my iPhone, but today when I opened the app all my photos were gone... is there anyway to get them back?

 

I did open my lightroom app on my Mac once last week but never synced it to the mobile app.

 

Can anybody help me restore the photos?

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

This topic has been closed for replies.

1 reply

selondon
Community Expert
selondonCommunity Expert
Community Expert
September 1, 2020

So assuming that you had a plan with cloud storage can you see the photos at http://lightroom.adobe.com/?

 

If it is the free app, then this was probably caused by the bug on the 5.4.0 update:

https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

The only definite option is to restore the device from a back up (iCloud/iTunes) prior to the update.

You could try iTunes File Sharing: https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Another user has restored their photos by jailbreaking their phone and using Filza.


There is a rarer case though where photos would have disappeared if you had cloud storage, but these should resync from the cloud I believe.

 

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