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Sajina5EDC
Participant
September 3, 2020
Question

Presets and Photos vanished when logged into Lightroom Mobile on desktop.

  • September 3, 2020
  • 1 reply
  • 230 views

Could I ask help on the two issues I encountered today?
1. My Lightroom Mobile is now in trial mode for 30 days which I didn't initiate. It just happened when i tried login to Lightroom Mobile from web. I now have access to premium features (which I dont want) and I do not have option to cancel the free trial. The Adobe Support redirect me here to post this since they cant solve it.
2. Secondly when the above had happened, I noticed that my photos from lightroom library which i edited in non-premium version, they all disappeared including my custom presets. Is there a way to restore them back?

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1 reply

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
September 3, 2020

I can't answer your first question and I find it ridiculous that Adobe support would redirect you to a user to user forum to solve a problem with subscriptions or free trials.

 

As for your second question, see: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

There is a 5.4.1 update that fixes it, but the update itself does not restore the images and settings. It only solves the problem for people who had not updated yet. To restore the photos you need to have a way to restore your phone from a backup, like an iPhone from an iCloud backup. https://support.apple.com/en-us/HT204184

-- Johan W. Elzenga

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