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D
defaultayx670xc9uyy
Participant
January 28, 2021
Question

Tools not working in Lightroom desktop, only on my cellphone in Lightroom mobile

  • January 28, 2021
  • 1 reply
  • 344 views

My tools does not work on my computer, only on my cellphone. 

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 28, 2021

Hi,

 

We're sorry about the trouble with Lightroom. Would you mind telling us if you have the subscription for the application through the Google play store or the Apple App store & not directly through Adobe? If yes, then the subscription is for the mobile version of the application only & cannot be used to activate the desktop version.

 

If you have the subscription directly through Adobe, please ensure you are signed in to both the applications (mobile & desktop) using the same ID.

 

Regards,

Nikunj

D
defaultayx670xc9uyyAuthor
Participant
January 29, 2021

It used to work on both. But now it only works on the cellphone. 

It is throught Adobe. 

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
January 29, 2021

Thanks for the info! Please sign out of the Creative Cloud desktop app after quiting all Adobe apps & then sign back in with the same ID as the one you're using on the mobile device. Also, what happens when you try editing the images on the desktop? Are you getting an error?

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