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Participant
April 21, 2022
Question

unable to export files from lightroom

  • April 21, 2022
  • 1 reply
  • 121 views

I have just updated Lightroom. I am now unable to export edited pics or unedited. Error message is "an unknown error occured (1)"  Any thoughts?

 

Thank you

David

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1 reply

Sameer K
Community Manager
Community Manager
April 22, 2022

Hi David,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Could you please share the specific version to Lightroom from Help > About Lightroom? Please confirm the location/destination of the export? What operating system are you working on?

Is it a specific album or set of images that do not export? Have you tried exporting any images on the internal storage, on the desktop?

 

If your export task includes watermarks, please go to Lightroom > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If you are on Adobe Lightroom on the desktop (macOS/Windows), try this:

You can create a temporary test album > right-click > Store Album locally > Export from this album.

 

We hope to hear from you soon,

Thanks!

Sameer K