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Chernobylbob
Participant
May 8, 2020
Question

Unable to restore purchase of Lightroom on iPad Pro

  • May 8, 2020
  • 1 reply
  • 328 views

I have an ongoing subscription for light room on the iPad. I haven't used the app in a while. When I login I don't have any premium features and it won't let me restore them. It says I have "Duplicate Purchase - The subscription has already been purchased by the App Store with a different Adobe ID". I have always had the same Apple ID and email so this is definitely an error.

 

Any ideas on how to fix?

This topic has been closed for replies.

1 reply

C
Community Manager
Charlie.DCommunity Manager
Community Manager
May 8, 2020

Hello, that message means you already have subscribed another Lightroom account.  I see you sent me a private message too.  I will respond to that so I may share some info with you more privately.

Kind regards,

Charlie

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