User Presets not installed on new phone

Forum|Forum|4 years ago
October 30, 2021
2 replies
285 views

I got a new phone and can’t find my saved presets that I purchased and downloaded on my old phone.

This topic has been closed for replies.

Legend

Hi,
I don’t see an active subscription associated with the email address you used on this forum. Do you have another email you use as an Adobe ID?

D

default1vueiuu6zj32Author

Participant

Rick Spaulding -

Legend

It looks like you are using the free account. Unfortunately with a free account your images and presets are not synced so they may be lost. You may be able to recover your images if you have a backup of your phone. Your presets may be recovered if you contact the place where you got them from. I hope that helps.

Rikk Flohr_Photography

Community Manager

If your subscribed account had synced to the cloud, signing in your new phone to your Adobe ID should sync back all installed presets.

If your subscribed account was not fully synced, you would need to finish syncing to the cloud via your old device and then let your new device download via sync.

If you are not subscribed, you will need to reinstall from your preset suppliers-originally supplied files.

Rikk Flohr: Adobe Photography Org

D

default1vueiuu6zj32Author

Participant

I believe it was synced. My iCloud was fully backed up and I was able to login to my Lightroom app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded