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celineb10438454
celineb10438454
Participant
January 25, 2019
Question

Won’t let me upgrade my Lightroom cc for ipad

  • January 25, 2019
  • 2 replies
  • 496 views

Hi this morning trying to edit a picture I got a notification about upgrading my Lightroom cc for iPad , si try to do it but it just say unavailable to upgrade having trouble or something like that. Any help? I recently got my notifications about the 9.99 charged to my iTunes account on my email .any help?

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    2 replies

    celineb10438454
    celineb10438454Author
    Participant
    January 29, 2019

    I downloaded the app and got to upgrade to be able tousle the tools. But now its saying that it’s un able to complete purchase os I decided to uninstall it , reinstalling it back again  again it won’t let me use the tools asking to upgrade , which I do and shows a msg saying im already subscribed to it and it will end on the 15 of February.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    January 29, 2019

    You don’t need to use the tool asking to upgrade again. You have already done that. Just sign in using the same credentials. There should be a link to signin on the home screen when you launch the app. I remember it being pretty small though.

    If you use a computer too, you might want to consider purchasing a Creative Cloud Photography Plan subscription.

    Most of us use Lightroom’s premium features with a Creative Cloud subscription purchased from Adobe. It’s a better deal than the premium upgrade purchased from the App Store because it includes the Lightroom app for your computer too. 

    If you want to change to the Adobe plan, you have to first cancel the one you purchased through the App Store. Then sign up for a Creative Cloud Photography Plan instead. Creative Cloud pricing and membership plans | Adobe Creative Cloud Pick the Photography plan with 1TB. This will give you all the same features, for the same price, plus Lightroom for a computer.

    WARNING - I’m pretty sure that there is no way to merge subscription plans. This means you will lose anything you have in the current subscription. You should download all of your originals before changing plans.

    I would also contact Adobe help and ask if there is a better option.

    celineb10438454
    celineb10438454Author
    Participant
    January 25, 2019

    It would say “ unable to complete purchase “

    i uninstalled it two times,

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    January 25, 2019

    Have you been using the free app or on a trial? Or have you intentionally upgraded to the Premium features?

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