Skip to main content
C
Corey35138386qz7p
Participant
January 30, 2024
Answered

Adobe Asking To Buy Photoshop After Installation

  • January 30, 2024
  • 3 replies
  • 320 views

Hi, 

 

I bought photoshop off and installed the Creative Cloud App. When I try and open Photoshop its giving my two options, to Try or Buy. Is there any reason why this is happening?

 

    This topic has been closed for replies.
    Correct answer Corey35138386qz7p

    Thank you everybody. I was able to figure it out with the help of the virtual assistant. Close the creative cloud app so the cache can reset then reopen.  That did work, and now I'm able to install the program.

    3 replies

    C
    Corey35138386qz7pAuthorCorrect answer
    Participant
    January 30, 2024

    Thank you everybody. I was able to figure it out with the help of the virtual assistant. Close the creative cloud app so the cache can reset then reopen.  That did work, and now I'm able to install the program.

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      January 30, 2024

      Here's a link to a Knowledge Base article with some solutions you can try:

       

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      January 30, 2024

      @Corey35138386qz7p where did you purchase from? Are you logged in with the same Adobe ID (email) you used to purchase from Adobe.com?

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices