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K
Krew Visuals
Inspiring
August 22, 2024
Question

All my favorited fonts are gone and keep resetting along with my saved plug-ins keep disappearing

  • August 22, 2024
  • 1 reply
  • 335 views

Any fix to this problem? Everytime I re-open photoshop all my favorited Fonts are gone and my favorited fonts are empty everytime. Also ontop of that all my plug-ins keep disapearing and i need to keep reinstalling them everytime as i mentioned in a previous post. Any suggestions to fix these 2 problems? This has just started happening after 4 years of using photoshop 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 23, 2024

Hey, @Krew Visuals. Welcome to the Photoshop Community. We've moved the post to discussions; I'll need more info to help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

Your preferences may be partially corrupted, try these steps:

Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)
macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

K
Krew VisualsAuthor
Inspiring
August 24, 2024

Where can i get 1 on 1 live chat help because ive been expierancing TONS of problems lately to point of wanting to end subscription @Sameer K 

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
August 24, 2024

@Krew Visuals 

 

Only Adobe Customer Care can assist with billing. They can also see your computer and might be able to resolve your issue. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

  • Type "agent" to get a human
  • Get a case number and the agent's name at the start of the chat
  • Ask for Tier 2 support if you do not get help from the first agent


If your browser blocks the Chat window, try these steps:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers. 


Jane

 

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