Attention⚠️⚠️⚠️Please provide a solution for our Photoshop problem

Forum|Forum|1 year ago
June 4, 2024
3 replies
394 views

We have been using Photoshop 2024 for a long time, and it frequently crashes.

Our company has been experiencing persistent bugs with Photoshop 2024. We've updated, uninstalled, and reinstalled the software, but the issues remain. Simply opening a file causes the software to become unresponsive, making it impossible to click any buttons, and we have to force quit the application. This is wasting our designers' time and significantly impacting our productivity.

Please take this issue seriously and provide a solution to identify and resolve the bug. This problem is not limited to just my computer; other computers in our company are experiencing the same issue. It's severely affecting our workflow. We appreciate your prompt attention to this matter. Thank you.

WhatsApp_Video_2024-06-04_at_14-02-59.zip

Windows

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

Did you use the Cleaner Tool before re-installing?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?