I have been having this issue for a while now. I work across 2 different Macs and render video works on one and not the other. At work I am on an iMac - render video finishes redering however the .mp4 is black and doesn't play the timeline video I've created. When I open the exact same file on my Macbook Pro (Same version of Photoshop) and render video - the .mp4 is correct and exports exactly as it is supposed to. All settings in the export screen are exactly the same as well. The only difference is the operating system (iMac is on Monterey version 12.4 and Macbook Pro is on Big Sur version 11.1) Perhaps this is a compatibility issue with the operating system? Either way it drives me insane to have to transfer my files over to my laptop just to finish the export. Please help Adobe!

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Miranda5C65

Participant

I'm having the same issue! can't find an answer anywhere! Did you ever resolve this??

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defaultz6rq5i9piyz9

Participant

Also dealing with this issue. Correct time but black screen. I rendered a shorter video earlier today and it worked just fine. It was saved as an mp4. I have tried changing the size, preset, format, nothing seems to work. I would love a hand. I have exported heftier files in the past through photoshop, which I use to animate, but I have never had this problem. The video is only 30 secs.

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GEORGIA5ED2

Participant

hey

had this problem all night and its been so frustrating :')

I think ive figured out through process of elimination with other successful exports that the reason mine was doing it was that -

I didnt have a background layer underneath everything that was white in pixels / not transparent. So yeah , adding a white pixel background layer below everything worked for me. I know in the future I will just be starting my PS animation documents with a white background instead of transparency.

Now theyre all exporing fine.

not sure why or how this works as I am such a beginner but hope this helps someone!