CC2020: can't write document presets file error on close in Photoshop; can't relaunch after

Forum|Forum|5 years ago
May 30, 2020
5 replies
3017 views

I have an issue which has only just started after updating to the latest version of CC 2020. When I close the program, I receive the "can't write document presets file" message. If I try relaunching Photoshop, either clicking the App or using the CC launcher, it will not open. I have trashed old preferences and am able to relaunch the program but only after a full system reboot. I am running an updated Windows 10 machine. Any suggestions on what to try next?

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Doug2013

Inspiring

I'm having this same issue in 2024. Adobe aparenly hasn't fixed the problem. Perhaps this is one of the issues that has defeated them. Losts of people are moving away from Photoshop and I'm starting to understand why.

Kevin Stohlmeyer

Community Expert

@Doug2013 please post a new thread regarding your issue with details.

K

kevinp10923929

Participant

Yup, I too have the same issue and have attempted all the suggestions none of which solved the problem. Whilst I can live with it it is somewhat annoying.

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melissan06

Participant

Any updates on this issue? I am having the same problem, tried this solutions, but it still persists. Thank you!

PECourtejoie

Community Expert

Hello, I would search or create a thread on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible.

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tonycam

Participant

I have the same issue. Permissions are checked but error persists