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Chronicles of a Professional User

Forum|Forum|4 years ago
May 22, 2021
9 replies
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I've been using Photoshop for some 20+ years now. I am honestly without words for the latest rubbish that has been pushed out in 2020 and 2021 versions.

I work with big files for print, really big files, I always have. Neither of the two latest versions of Photoshop can cope with large files.

- Clone a dust spot on a 16000 pixel high JPEG > 4-5 seconds per dust spot or longer (Clone tool equally bad)

- Save a layered TIFF File 2-5 minutes

- Save AS JPG ?? Was there a week ago (been there in ever version before) and got dumped in a moment of engineering brilliance in 22.4.0

- Crop tool - Horrible big handles that don't allow you to see any fine detail of your edges

- Crop Tool (Content Aware Crop) - If you leave CAC turned on and you're cropping down ie NOT doing any fill ... both 21.x and 22.x actually sit trying to do a fill after crop on ..... NOTHING !!!

- Don't even let me tell you how my workflow on an image that's 32000 px wide goes because it seldom does, I used to process 8-14 images a day for new print products but over the past 2 months barely 2-3 a day. Just about everything takes 10 times longer than prior versions.

It's absolutely shocking. Software built on a foundation of professional users (and trust) Adobe now seems to be building software for dummies and not good software at that.

Support?

- I have asked 4 times now for a download link to CC 2019 (20.x) as it is missing from Previous Versions.

- Support has sent me the download links but it won't install with Error Code -41 "Unable to access a critical file or folder"

- On every occasion dealing with support I have from the very start mentioned I have macos Mojave 10.14.6 but not one support agent, not one in 2 months has said "but that version won't install on Mojave" ... NOT ONE !!!

- The 41 error code of course gives a really useful description to a user.

So my workday today has been as follows, 3 hours to process 2 jpeg's for 2 new print products, an additional 90 minutes backing up folders off my macbook and then the rest of the day wiping my Macbook and going back to High Sierra and hopefully CC 2019. Totally done with these UNCreative Storm Clouds.

THIS ... this is efficiency at its finest and Adobe should be really proud of themselves.

Even these forums are a joke and always have been, can't even allow a user to edit their post in case they made a typo? Astounding !!!!

The changelogs for 22.4 and 22.4.1 do not even mention taking Save as > jpg away neither does the latest 22.4.1 mention even fixing it. What a joke !!!

This topic has been closed for replies.

Correct answer c.pfaffenbichler

Well, this is primarily a user Forum so you are not a customer to the regulars here, just a fellow Photoshop user that we are, unsuccessfully maybe, but still, trying to help.

But you just made in interesting remark

»they barely last for a day and things start slowing down again«

So if you go through tweaking the Performances Preferences (maybe resetting them altogether?) there is a noticable improvement on performance?

Because this quick »wearing off« would certainly seem strange but it might hint at storage issues.

How are you set up for free space on the OS disk and the primary Scratch Disk?

Is there any factor (opening a certain nnumbers of images, even if not simultaneously, session duration, …) that seems like it might have an effect of slowing things down?

You mentioned the Clone Stamp Tool – does turning off Smoothing make a difference?

Mark.Dahm

Community Manager

@MKSA ,

Sorry for the frustration you've run into recently. Not being sarcastic. My wife reads my all son's text dripping with sarcasm and makes him sound like a tyrant, and I know he's actually sarcastic only 50% of the time, so he's not THAT bad. 😉

A couple of things I've heard before, and a few I haven't. There are some decent options for some things, but I think you may have come across the right ultimate solution for the time being in your situation (the downgrade).

The whole stack on the recent OSes/Photoshop/hardware may be hiccupping for your workflows a bit more recently than in the past, but it's not monolithically bad, at least we don't hear that from every user. Many performance issues stem from evolutions in the operating system APIs, and there is a lot going on for Macs right now. Metal and the way we talk to the GPU is totally changing; OCL is being deprecated; Apple has declared the end of life for the current hardware in favor of Apple silicon. All these changes come from great promise, but realistically, attention to the old stuff is bound to take a back seat to the new and exciting future. Dropping back a couple OS versions is dropping back to the time before many of these transitions started; I'll leave it up to you to determine whether that's better for your workflows or not; and again, not being sarcastic; you may be 100% right about that older stack working better for you.

But there is good news, too. In the limited time I've had acces to Apple silicon hardware, it's pretty great. Photoshop launches in 3 seconds (compared to my previous, more expensive Mac system); file I/O tests are so much faster on the new hardware stack, as are especially a few features that have been tuned to that hardware (Content Aware Fill, Select Subject). According to Apple, Big Sur is optimized for Apple silicon. So it's not just bleak transition news; there's great changes coming, both for the operating system and Photoshop. And newer, beefier hardware is likely on the way, too.

L

Lumigraphics

Legend

And just to note, High Sierra is no longer supported or getting security fixes from Apple. I don't advise using it online.

And let's be realistic. In the desktop space, my guess for the four largest installed bases would be Chrome, Office, Acrobat Reader, and Photoshop (outside of the OS install.) this means that any small quirk or unusual system setup will turn up as a bug report. OP, your issue is almost certainly something with your particular system and not a PS bug or we would see thousands of reports.

A

AssistedListing

Participant

I got an instant reply with a bade for my first response on this forum. Thank you! I now feel like a 1st grader.

Also was told program will work offline for a certain amount of time. Well, that just postpones the issues. I have lost so much time/money redoing my workflow multiple times over the last few years. I wish Adobe would focus on the outcomes of such changes rather than sending me a badge.

TheDigitalDog

Inspiring

The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

A

AssistedListing

Participant

I too am extremely frustrated! I have had to refigure my work flow every time a change is made. I just did this a few months ago, now again, nothing works. Will any of these product work offline anymore? I am seriously thinking of having a laptop just for that.

Abambo

Community Expert

Adobe products work offline for 90 days if you have a subscription for the year.

ABAMBO | Hard- and Software Engineer | Photographer

B

Bob Jenkin LRPS

Participant

I do sympathise. I have rolled back to the previous version as I have spent hours just trying to get PS to load photos in a way that I can even view them let alone work with them.

I cannot understand why adobe keep rolling out updates that are not fit for purpose.

Abambo

Community Expert

It works for me... (that's not saying that it does work for you...).

ABAMBO | Hard- and Software Engineer | Photographer

c.pfaffenbichler

Community Expert

I suspect many of the regulars here have experienced plenty of frustration with some Photoshop update or other and can therfore sympathize with the frustration.

But sticking with a previous version is ultimately not a viable option for many because OS and hardware updates will eventually make pretty much any obsolete Photoshop version unusable. (At least that seems to be the expectable course of events so far.)

TheDigitalDog

Inspiring

Then don't update your OS; no one forced anyone to update anything.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

c.pfaffenbichler

Community Expert

How long do you expect any PC and the connected hardware to run?

Even if one expects decades will one be able to replace potentially affected components then?

If the average image dimensions should increase (what with new camera models) how long do you expect a locked down system to be able to handle the increased workload and amounts of data?

I think having to upgrade the OS might simply be inevitable at some point in a professional set-up.

josephlavine

Community Expert

Please remember that this is primarily a user monitored forum with the ACP moderators all being professional users.

warmly/j

JJMack

Community Expert

Users critical critique are meant to be warm and help other user deal with problems the may be facing. If Adobe felt those threads were inappropriate they fund and control this site they can remove the threads. I respect Adobe highly for Adobe does not censor out criticism of their releases and update. Adobe behavior is commendable. I also believe Adobe is trying to make Photoshop a better product but lost focus when Apple made change to their Platform File System support. In my opinion Adobe blew it when they added Save a version and changed Save AS because it stopped working correctly work on a Changed Apple OS where Apple change its File system support. Adobe has no control over Apple. Adobe does control Photoshop. Many users do not want this latest change. I think Adobe should see that now. Mac user also do not want Apple change. I believe Adobe know this also.

JJMack

davescm

Community Expert

Hi

I do not experience the performance issues that you are seeing here.

Can you go to System info and press the copy button then paste the info here.

Dave

MKSAAuthor

Known Participant

Unfortunately I have tried everything spanning over 2 months now and I do know my way around Photoshop and all it's quirks and settings. Already sent that system info to Adobe before to no avail. I have wiped my macbook and am now back to High Sierra with CC 2019 back, 5 seconds to launch, <5 seconds to open a 384mb layered TIFF file, 5-7 seconds to resave that same 384 mb tiff file with 1 new layer to a different location. No delay on cloning dust spots or anything else. Do I need to say more?

c.pfaffenbichler

Community Expert

Do I need to say more?

If you want to trouble-shoot the current Photoshop version on your computer: Yes.

If you want to stick with an obsolete Photoshop version for now that is fine, but you may want to make sure to be able to roll back any and all future OS- and hardware updates/upgrades.

How did you get around the »Error Code -41 "Unable to access a critical file or folder"« ultimately?

D Fosse

Community Expert

A lot of changes have been done to v 22.x, mainly an ongoing migration from OpenGL to Metal, and also native M1 support. Since you're still on Mojave, your best bet is probably v 21, which should still be available in the CC app.

The performance problems you describe are not normal, and do sound consistent with GPU/driver issues.

For large layered PSD/PSB, turn off compression in preferences. That will result in larger files, but cut Open/Save times down to a fraction - from minutes to seconds. I don't use TIFF as working files, but assume it's the same there.

Moving jpeg to Save A Copy is caused by Apple removing the API that Photoshop used. The new API does not allow stripping "-copy" from the filename. So that was Apple, not Adobe, and Photoshop is just adapting to the new MacOS reality.

c.pfaffenbichler

Community Expert

»and do sound consistent with GPU/driver issues.«

@MKSA , does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

MKSAAuthor

Known Participant

Yes it does, always have it turned off and have since CC 2019. I am back now to High Sierra and CC 2019. Blazing fast as I have come to know, none of these problems.

c.pfaffenbichler

Community Expert

»The changelogs for 22.4 and 22.4.1 do not even mention taking Save as > jpg away«

The »What’s new« page seems to quite obviously mention this.

https://helpx.adobe.com/photoshop/using/whats-new/2021-4.html

»Even these forums are a joke and always have been, can't even allow a user to edit their post in case they made a typo?«

Considering the behaviour of some individuals it seems justifiable that being allowed to edit one’s posts on this Forum is a privilege that has to be earned.

»I have asked 4 times now for a download link to CC 2019 (20.x) as it is missing from Previous Versions.«

The policy that CC only offers one version back has not been a secret.

Uninstalling the previous version when installing a new one is not recommendable.

If you want to troubleshoot the preformance issues:

What have you done about Photoshop Performance and Scratch Disks so far?

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

Also please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

»THIS ... this is efficiency at its finest and Adobe should be really proud of themselves.«

The regulars in this Forum are Photoshop users so frustration with Adobe and Photoshop is not foreign to us – but venting is not terribly useful.

MKSAAuthor

Known Participant

Been through all the performance and scratch disk tweaks, they barely last for a day and things start slowing down again. Had a remote session which solved nothing either. Had none of these issues on 2019. Been a forum user here for many years, what kind of privilege does one need to edit a typo? Venting ... well ... everything else just falls on deaf ears and had numerous sarcastic replies from support people too at what point am I treated as a customer?

c.pfaffenbichler

Correct answer

Community Expert

Well, this is primarily a user Forum so you are not a customer to the regulars here, just a fellow Photoshop user that we are, unsuccessfully maybe, but still, trying to help.

But you just made in interesting remark

»they barely last for a day and things start slowing down again«

So if you go through tweaking the Performances Preferences (maybe resetting them altogether?) there is a noticable improvement on performance?

Because this quick »wearing off« would certainly seem strange but it might hint at storage issues.

How are you set up for free space on the OS disk and the primary Scratch Disk?

Is there any factor (opening a certain nnumbers of images, even if not simultaneously, session duration, …) that seems like it might have an effect of slowing things down?

You mentioned the Clone Stamp Tool – does turning off Smoothing make a difference?

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