Skip to main content
V
VincentMorin
Known Participant
November 10, 2016
Question

Click on layer and Wacom pen stays stuck in click position

  • November 10, 2016
  • 10 replies
  • 10436 views

Maxed out Macbook Pro (late 2013), Mac OS X 10.11.6, Wacom Cintiq 27 with 6.3.15-3 (the driver that doesn't have the Option (alt) stuck problem like the most recent ones. Photoshop 2017. It also happens with 2015.5 and 2014.

When a click a layer to move it, it randomly stays in stuck position even thought I have released the pen from it. I have to reclick the pen on the screen to unrelease the layer.

I have to tell you folks. Keeping a flawless workflow between Adobe, Wacom and Apple is a total nightmare. You have to find the perfect combinaison of legacy softwares to limit de damages.

    This topic has been closed for replies.

    10 replies

    D
    dutchshane
    Participating Frequently
    January 5, 2024

    Still having the same issue 8 years later.... any fix for this

    C
    CuriosC1152
    Inspiring
    June 10, 2020

    Same problem here I'm on the latest PS 21.1.3 and latest cintiq driver, running on OSX Mojave. Any work arounds for this? PS software is having some serius issues comuicationg with the Wacom driver (all of legacy drivers I tried have the same behaviour). I've noticed the behavior getting worst with every update of the reciprical softwares. I'm also getting a weird behaviour with the brushes losing sensitivity compleately. I think they must be related issues. Both behaviour have been happeing for a long while (years) and through multiple updates. It would be resonalbe to have a permanent fix or at least to know an effective work arround. Any solution would be welcome as this is not just frustrating but it's also affecting productivity. Thanks.

    O
    oceanc22183657
    Participant
    September 4, 2020

    I'm having the same problems. It's really frustrating to see this has been happening to people for years with no answer. Adobe programs, Apple computers and Wacom tablets should work together smoothly. This ruins workflow for professionals who depend on it.

      V
      VincentMorinAuthor
      Known Participant
      November 21, 2017

      I am now running latest Mac OS, latest Wacom driver and latest Photoshop. This bug is gone. New bug is: When zooming, image automatically re-centers even if the feature is OFF.

      Steve Dave
      Steve Dave
      Inspiring
      October 12, 2017

      Did this ever get resolved? I seem to have an easy enough time with a wacom art  pen, but when I use the creative grip pen, the program can't handle it. Just curious if anyone figured this out.

      Thanks,

      Stevey

      V
      VincentMorinAuthor
      Known Participant
      December 15, 2016

      Guys, I just installed the latest driver released by Wacom: 6.3.19-6.

      DON'T INSTALL!

      The modifier key (alt-option) does not work anymore! Even if you hold it pressed down (when zooming or de-zooming for example). It will not register and keep zooming in.

      I have not tested enough to see if they manage to fix the pen stuck problem but this new modifier key problem makes the driver completely useless.

      Awesome update! Great job Wacom!

      Rolling back to 6.3.15-3 with the pen stuck problem.

      As a side note, the pen getting stuck problem only happens under Adobe Photoshop... Doesn't happen anywhere else in the OS X applications.

      Maybe Adobe should look into it...

        T
        Thomas Dearie
        Known Participant
        December 4, 2016

        Just adding my experience:

        Option Key constantly staying on.

        Wacom Driver 6.3.18-4

        I've turned off all touch functions on the tablet, including application-specific touch functions for Adobe apps.

          V
          VincentMorinAuthor
          Known Participant
          November 23, 2016

          Same here. Apple, Wacom and Adobe throwing the ball at each other.

            S
            Srdjan_Fotensity
            Participant
            November 13, 2016

            Same thing here!

            I even replaced the apple keyboard, thought option key might be worn off :-(

            Sierra (10.12.1), iMac 27" late 2012

            Wacom PTK-640

            Product ID: 0x00b9

            Vendor ID: 0x056a  (WACOM Co., Ltd.)

            Version: 1.04

            This totally kills the Photoshop editing workflow (try cloning or similar activity where quick option-pen click combination is needed...

              margot-gabel
              margot-gabel
              Known Participant
              November 11, 2016

              I am encountering similar issues with my Intuos Pro on Macbook Pro Late 2013 macOS 10.12.1

              The Cmd, Shift, Alt, Space are RANDOMLY triggered and pressed when using the tablet. I constantly have to press the Space bar to somehow ‘reset’ the behavior. I am doing this every minute, every day since Sierra is out.

              I already tried 10 clean reinstall of previous / new Wacom drivers. Reset SMC, PRAM, repair disk permissions etc...

              margot-gabel
              margot-gabel
              Known Participant
              November 14, 2016

              I am currently using the last driver from Wacom : 6.3.18-4 which is supposed to resolved the sticky keys and double click issues.

              Even after a clean reinstall, the issues are still there..

              V
              VincentMorinAuthor
              Known Participant
              November 14, 2016

              It doesn't work for me either!

              6.3.15-3 Is the one that has the least problems so far. Still have the sticky pen problem though... Very annoying.

                Sahil.Chawla
                Adobe Employee
                Sahil.Chawla
                Adobe Employee
                November 10, 2016

                Hi VincentMorin,

                Have you tried rolling back the drivers of your Wacom Cintiq 27?

                Regards,

                Sahil

                V
                VincentMorinAuthor
                Known Participant
                November 11, 2016

                Hi Sahil,

                Thanks for the prompt reply.

                I tried all Wacom legacy drivers for Cintiq 27 with no luck...

                WacomTablet_6.3.16-12 and up are useless because of the option (alt) key staying stuck problem.

                WacomTablet_6.3.15-3 and down have the pen sticking problem.

                I tried different pens which have the same problem so it doesn't seem to be a broken hardware thing.

                Sahil.Chawla
                Adobe Employee
                Sahil.Chawla
                Adobe Employee
                November 14, 2016

                Did you try installing all the Mac OS updates?

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices