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Inspiring
December 19, 2023
Answered

"Could not use pencil because of a program error” PS 25.3.1

  • December 19, 2023
  • 3 replies
  • 172 views

Photoshop 25.3.1

Mac OS 13.6.1

If I use the pencil tool on a bitmap image I get the error "Could not use pencil because of a program error.” Other tools give similar errors.


The bug is also there in PS 25.1 and 25.2

I already let an adobe agent take remote control of my computer when I was on PS 25.2, and they said they escalated my bug to their supervisor. I was told to report back if the bug was still there in 25.3 and it is. If I revert to PS 25.0 I do not get the error

 

 



This topic has been closed for replies.
Correct answer Targle

The bug is fixed in Photoshop 25.4.0

3 replies

TargleAuthorCorrect answer
Inspiring
January 31, 2024

The bug is fixed in Photoshop 25.4.0

Kevin Stohlmeyer
Community Expert
Community Expert
December 19, 2023

Hi @Targle Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

 

TargleAuthor
Inspiring
December 19, 2023

I updated to Mac OS 13.6.3 but the error persists.