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Participant
November 26, 2023
Answered

feature level 11.1 available but 12 is required in photoshop 2024 incompatibility check

  • November 26, 2023
  • 2 replies
  • 1265 views

i have laptop having AMD radeon HD 8690M driver.  i have installed photoshop 2024 but it gives incompatibility check for directx 12. whould i be able to solve this problem in laptop?

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Correct answer D Fosse

The Feature Level is the GPU's actual and physical capabilities. what it can do. It's a hardware requirement, not a software requirement, so nothing that can just be updated. The only option is to get a newer and better GPU. The current requirement is feature level 12.0.

 

DirectX 12 "support" just means it supports the DirectX 12 APIs (Application Programming Interfaces). But it doesn't mean it can actually execute all the functions in the DX12 specification. So many older GPUs have DX12 "support", but only feature level 11.

2 replies

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
November 26, 2023

The Feature Level is the GPU's actual and physical capabilities. what it can do. It's a hardware requirement, not a software requirement, so nothing that can just be updated. The only option is to get a newer and better GPU. The current requirement is feature level 12.0.

 

DirectX 12 "support" just means it supports the DirectX 12 APIs (Application Programming Interfaces). But it doesn't mean it can actually execute all the functions in the DX12 specification. So many older GPUs have DX12 "support", but only feature level 11.

jane-e
Community Expert
Community Expert
November 26, 2023

@musayyab 

 

Current versions of Photoshop require DirectX 12 with feature level 12. If you cannot replace your GPU, your other option is to use an older version of Photoshop.

 

Jane