Impossible tu use Photoshop and creative cloud on Mac OS 11.2.2 MacBook Pro silicon M1

Forum|Forum|5 years ago
March 7, 2021
4 replies
673 views

Hello folks, after the update of mac osx 11.2.2, the latest version of photoshop can't load and creative cloud freeze every time, i have uninstalled and reinstalled both program but it's the same.

This topic has been closed for replies.

Gautier

Participant

I have the same issue on my new Mac M1. So new that the first release of Photoshop installed was the one released few days ago. I followed this Adobe method, without any succes. I remove Photoshop using the uninstaller, create a new account on the Mac, ... Nothing works 😞 No change if I choose the Rosetta mode.

Same problem that Rowan! With Creative Cloud (desktop version, I used the web version to install Photoshop).

Lightroom Classic and Ligthroom work fine.

I continue to use Photoshop on my old MacPro.

Gautier

Participant

Same issue than Rowan!, same solution. I uninstalled all Adobe applications using the Creative Cloud on the web. After that, I deleted manually all preferences and other Adobe files (in Library, etc). I used the Finder. At the end, I installed Creative Cloud (for desktop). The application works and allow me to install Lightroom, Lightroom Classic and Photoshop, as expected. And... Photoshop works 🙂

N

nauticalmac

Known Participant

Same problem here, MacOS 11.2.3, creative cloud unresponsive, Photoshop won't open, Lightroom seems OK

Rowan!

Known Participant

Yes, for me this happened because I used the Apple Migration Assistant to bring everything over to my new M1.

But I fixed it (because I'd had earlier issues with Premiere Pro that also no one could figure out how to correct) by just getting rid of everything Adobe related and starting from scratch.

How to do that?

First, protect your user-created items (brushes, layouts, keyboards) by copying them over to corresponding folders so you don't lose them. Also be sure you know what plug-ins/extensions have been added so you can re-install them as well.

Then get an awesome program called Find Any File to search for anything that has Adobe in its name.

It will find a lot of files including hidden files (filenames preceded by a period are hidden).

Delete them all. Restart for safety.

Reinstall Creative Cloud then you can install the betas that are compiled for the M1. (Maybe PSD is not a beta for M1.)

Note that these betas have their own issues but at least you can install your CC apps and use them in your M1.

Once you do this radical clean install things will work again. At least they did for me.

Rowan!

Known Participant

Obviously, the "delete them all" suggestion is at your own risk.

Take a look at what you're deleting. You essentially want to remove files specific to Creative Cloud, not your own files (especially check that files In Documents/Adobe are backed up somewhere else).

(For some reason, even being logged in, I couldn't edit my entry...nothing appears under More... so I'm adding this as a reply.)

Rowan!

Known Participant

Also having exact same problem: Creative Cloud app starts up on M1 MacBook Pro running 11.2.2. I can click on and display the beta apps but nothing is clickable at that point. Have run repair on Creative Cloud but nothing makes Creative Cloud work.

J

jeffersonfigueiredo

Participant

Adobe should offer a new Photoshop made for Chips M1, I am using a very good APP, try using Affinity Photo.