One PDF opens properly in Photoshop, other does not

Forum|Forum|2 years ago
February 6, 2024
2 replies
297 views

I am trying to open some PDF files I received using Photoshop. I want to open them so I can view the image. When I opened the first one, I did not change any of the settings in the pop-up window and the file opened properly. When I attempted the second file, the previewed image was correct, but the file opened and the screen was almost blank.

Now, I'm fairly competent when it comes to Photoshop but this one has me stumped. Why would the previewed image be correct and the opened file be incorrect?

This topic has been closed for replies.

Stephen Marsh

Community Expert

Perhaps a GPU-related redraw issue. Try zooming out and back in many times, or adding a new layer or guides or something to refresh the view (this could be similar to folk who report the main view as white/black/gray but can see the full colour image preview in the layer panel).

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Roberta3526764960twAuthor

Participant

I appreciate the input and will give that a go. Thank you!

Stephen Marsh

Community Expert

Providing screenshots would help, I may be totally off the mark!

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

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Roberta3526764960twAuthor

Participant

I did not realize that. Thank you for the information!!!

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