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Participant
February 12, 2024
Question

Opening Raw files

  • February 12, 2024
  • 1 reply
  • 112 views
Hello, for a few days I have not been able to open RAW files that were taken with a Canon R5 camera, 
the latest Photoshop update and the Apple system are installed. This happens on my
Apple Mac Studio computer, on Mac book Pro everything works fine. Below is a screenshot with
the message that appears: "Cannot open: “_J8A9523.CR3” because a program error occurred."

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1 reply

c.pfaffenbichler
Community Expert
Community Expert
February 14, 2024

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/camera-raw/kb/troubleshoot-camera-raw-photoshop-photoshop.html

 

In the future please refrain from statements like 

the latest Photoshop update and the Apple system are installed

but give the exact version numbers, you can copy them from Help > System Info. 

A similar problem may afflict someone years from now and when they find your thread it may be difficult to determine what version you were talking about.