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Participant
March 23, 2024
Question

ошибка при открытии приложения

  • March 23, 2024
  • 3 replies
  • 262 views

Здравствуйте, у меня пробема с открытием программ Adobe Photoshop и Adobe After Effects на mac os, выдает ошибку. Но при этом они нормально работают на windows
Помогите решить проблему 

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3 replies

Peru Bob
Community Expert
Community Expert
March 24, 2024
Warren Heaton
Community Expert
Community Expert
March 24, 2024

 

The error message you posted translated as follows:
An error occurred in the After Effects product; it needs to be closed.
Currently, you cannot use the After Effects product. Contact Customer Technical Support
and use reference code 205 for more information on resolving this issue.
Exit After Effects

Are you subscribed to an Adobe Creative Cloud plan that includes both Photoshop and After Effects?  

 

If yes, I would try logging out of your Adobe ID, restarting, and then logging back in.  Our Creative Cloud subscription allows for Photoshop and After Effects to be installed on multiple computers (Mac and Windows), but active on only two while we only use one at a time.  So, also double-check that you are only logged in to your Adobe ID on two computers.

If the issue persists after that, reach out to Adobe support.

 

Peru Bob
Community Expert
Community Expert
March 24, 2024

Can you translate that error message to English?