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December 8, 2023
Question

Photoshop 2024 crashed when opening a directory

  • December 8, 2023
  • 0 replies
  • 179 views

A project I work on frequently is located in E:\GRAPHICS\DAYS\. Starting on 7 Dec 2023, Photoshop crashes whenever I use the File-Open dialog and double-click the DAYS directory. After the crash, the next time PS opens, it opens to the directory it crashed on, but if I navigate back to E:, enter GRAPHICS, and double-click DAYS, it crashes again.

 

I have already done the following:

Rebooted system
No change

 

Reset preferences
No change
Restored preferences

 

Uninstalled PS Beta
Uninstalled PS 2023
Uninstalled PS 2024
Reinstalled PS 2024
No change

 

Processor 11th Gen Intel(R) Core(TM) i9-11950H @ 2.60GHz 2.61 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 11 Pro
Version 23H2
Installed on ‎2023-‎02-‎28
OS build 22635.2841
Experience Windows Feature Experience Pack 1000.22681.1000.0

 

Event viewer:

Faulting application name: Photoshop.exe, version: 25.2.0.196, time stamp: 0x655d14e5
Faulting module name: ntdll.dll, version: 10.0.22621.2706, time stamp: 0xdd4b5936
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0xB3C0
Faulting application start time: 0x0x1DA29EAE98D4CB4
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 89b5669d-7764-4372-a6e3-16749aa144f2
Faulting package full name:
Faulting package-relative application ID:

 

---

 

Fault bucket 2141571481776750567, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 25.2.0.196
P3: 655d14e5
P4: StackHash_8bf1
P5: 10.0.22621.2706
P6: dd4b5936
P7: c0000374
P8: PCH_92_FROM_ntdll+0x000000000009FEC4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.58b01d8c-a815-47eb-b0b2-e15ff6730290.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b891c717-1c96-4b01-a036-423bd1793fb1.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20231204_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2bef1b30-1a6c-41a5-bd29-b486ca43ec58.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.70e5aa2e-ed85-4005-bdb6-e71508093598.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3eedf179-3304-4c0c-aae8-3fa6d7a01675.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.664039d1-2d22-4357-ad6b-0b6a52c08e08.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.75ae259f-193b-4c6e-88e0-ab4147a5c581.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_5d1ce8ebbdc5a76351df547dd732b6d7bed6eb3_fae47d10_628e56dd-973c-433e-a93f-75b4b80768b4

Analysis symbol:
Rechecking for solution: 0
Report Id: 0c91244a-eb5b-4ccd-b467-f333b175fc87
Report Status: 2147487744
Hashed bucket: 1cab44b88e25c1e9fdb863ea8868ffe7
Cab Guid: 0

 

A video that illustrates the issue is on my website:
https://techbyter.com/SupportVideos/Photoshop/PhotoshopCrash.mp4

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