Problem with displaying photos

Forum|Forum|2 years ago
February 5, 2024
2 replies
287 views

After the last update of PS CC, every image is displayed in dark grey colour after it has been opened in Photoshop.

macOS

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

@Gabriela35249877fiol Go to Settings/Technology Preview and uncheck Disable Native Canvas if active and relaunch. If it is unchecked, try activating and relaunch.

G

Gabriela35249877fiolAuthor

Participant

Thank you, I'll try that too.

Myra Ferguson

Community Expert

There are a few approaches you could try:

Restart Photoshop
Reset Preferences
- https://helpx.adobe.com/photoshop/using/preferences.html
Restart your computer
Uninstall/reinstall Photoshop
Use the Adobe Creative Cloud Cleaner tool
- https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Try Solution 2 from this Knowledge Base article--although it relates to Lightroom Classic:
- https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html

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Gabriela35249877fiolAuthor

Participant

Thak you so much for all your hints.

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