Paul22559739ul50

Participating Frequently

Question

PS won't open existing fiiles

Forum|Forum|3 years ago
February 23, 2023
25 replies
990 views

Hi

I am having problems opening files. I have the latest version and have reinstalled it too. I have reset preferences.

PS opens fine to the "Your Files" area. I CAN create a new document but I cannot open any documents. I have tried .jpf .tiff .arw and none of these work. When I select "Open", the open/browse window opens and then it appears to be doing something in the background. A dialog box does open up but so briefly I cannot see what it says. Then nothing happens. If I click anywhere in the open window I get the bing noise which I can bypass with esc but then I have canceled opening a file.

I'm now out of ideas and now cannot use PS which is very frustrating. Any help is welcome.

Thhanks

Paul

Windows

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Community Expert

Community Expert

Try using the Adobe Cleaner Tool

Paul22559739ul50Author

Participating Frequently

Its been restarted 3 or 4 times since this started happening yesterday and at least twice since the last reinstall

Paul22559739ul50Author

Participating Frequently

What happens if you open files by double-clicking them from a file browser (Bridge/Windows Explorer)?

> Exactly the same outcome

You can disable the home screen in Preferences, so that Photoshop opens directly to the main interface

> I've tried with and without this option but it makes no difference

Community Expert

Community Expert

Hi

Just a thought but have you tried restarting your computer, do you get the same result if you go to File > Open

Community Expert

Community Expert

You can disable the home screen in Preferences, so that Photoshop opens directly to the main interface.

What happens if you open files by double-clicking them from a file browser (Bridge/Windows Explorer)?