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jackn11178265
jackn11178265
Participating Frequently
June 3, 2019
Question

Saving PDF crashes Photoshop in all versions

  • June 3, 2019
  • 3 replies
  • 3534 views

Last week everything was working perfectly fine. I haven't updated since then but suddenly whenever I try to save a PSD as a PDF it gets to 92% and crashes.

EVERY. SINGLE. TIME.

It's driving me nuts and I'm unable to do my work because of this frustrating issue.

I can save as a JPG no problem but PDF just isn't working.

I've gone back as far as I could (v2017) and have the exact same issue. I tried the file on a co-workers computer and it saved as a PDF with no problems.

Has anyone else experienced this or can offer any advice??

    This topic has been closed for replies.

    3 replies

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    June 4, 2019

    Post you photoshop version menu help>system Info

    JJMack
    Bob_Hallam
    Bob_Hallam
    Legend
    June 3, 2019

    PC or Mac ?  Internal or external drive?  SSD or magnetic disk?

    ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    June 3, 2019

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    https://helpx.adobe.com/photoshop/using/preferences.html

    jackn11178265
    jackn11178265Author
    Participating Frequently
    June 3, 2019

    Thanks for your reply,

    I just tried resetting the preferences but sadly still getting the same crash. (I'm on Windows 10 if that makes any difference).

    I've uninstalled/reinstalled and tried different versions and different files - all with the same result. A PDF is "created" but it's corrupt and has a size of 0 KB.

    I've updated everything and restarted my computer.

    I'm just so confused because, as far as I'm aware, nothing has changed since last week when it was working fine.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    June 3, 2019

    Did you use the Cleaner Tool before re-installing?

    Use the Creative Cloud Cleaner Tool to solve installation problems

    What are the pdf settings you use? 

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