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Participant
April 11, 2018
Answered

Scrolling issue when using Photoshop

  • April 11, 2018
  • 11 replies
  • 30941 views

Hi everyone! I draw frequently on my Surface Pro 4 using both a Bamboo Ink and Wacom intuos, and have run into an issue where when drawing, vertical motions with a tablet pen result in scrolling up and down instead of drawing. There's no visible on-screen cursor (no hand icon) and it only happens with photoshop- no issues with paint or SAI or any other drawing program. This occurred after updating my Surface this morning, and it was working with no issue immediately prior to updating. I've tried reinstalling drivers for both the Ink and Intuos, deleting Photoshop and reinstalling from scratch, restarting and updating my computer, all to no avail. Any possible solutions to this issue?

Thank you!

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Correct answer Eyu4

Everyone!

The problem got fixed with the latest windows update from yesterday - April 23, 2018 - KB4093105 :

"Addresses an issue that might cause some users to experience unexpected panning or scrolling in certain apps while using the pen."

https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105

11 replies

dazuos
Participant
April 11, 2018

It just happened to me.

I believe it's because of the last windows update.

Go to: Control Panel>Programs>Programs and Features>Installed Updates. Look for the recent ones;

For me there were 3, I uninstalled 2 of them, the third one is 'uninstallable'.

I didn't have much time to test it, but I think the problem is solved.

Lucy PhanAuthor
Participant
April 11, 2018

Ahh, thank you! I uninstalled the security update for windows and it seems to be in working condition now.   

spencerm5036588
Participant
April 11, 2018

How long did it take to uninstall the update? When I click uninstall it just sits there unresponsive and I can't click anything. Should I just hold my breath?