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lennyf61419538
Participant
April 23, 2023
Question

Spinning beach ball

  • April 23, 2023
  • 3 replies
  • 2624 views

I can't get rid of this on my iMac. Any suggestions? My Mac is 2017 with 24gb ram. I have all apps turned off when using PS. I am running the new Ventura iOS. Thanks in advance.

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3 replies

NB, colourmanagement
Community Expert
Community Expert
April 24, 2023

@lennyf61419538 more on prefs reset;

 

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

 

Known Participant
July 25, 2023

This only started when I upgraded to V24 of Photoshop. Clearing prefs did NOT help. Turning off Graphics Processor GPU did not help.

 

This is a real pain. What IS PHOTOSHOP DOING all that time? Surely you know?

TheDigitalDog
Inspiring
April 23, 2023

When Photoshop hangs, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still hanging? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still hanging?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Known Participant
July 21, 2023

Resetting my Photoshop preferences did not fix the 30-50 second spinning ball, but it sure messed up my workspace. Ugh. How about telling us WHAT THE PS IS DOING WHEN THE BEACH BALL SPINS. Surely you know by now? This is NOT a new bug and it is extremely irritating.

Known Participant
July 21, 2023

BTW, switching off "Use Graphics Processor" did nothing at all.

Legend
April 23, 2023

Ventura isn't iOS, but let's ignore that. Please post three screen shots showing

1. Image > Image Info for the problem file.

2. Your memory preferences.

3. Your storage info from ABOUT THIS MAC when Photoshop is running.

lennyf61419538
Participant
April 23, 2023

I am unsure what is wanted. I am not real good with technical things

jane-e
Community Expert
Community Expert
July 25, 2023

 

quote

I am unsure what is wanted. I am not real good with technical things

By @lennyf61419538

 

The earlier comment about "Ventura isn't iOS" meant that "iOS" is mobile and "macOS" is for desktops and laptops. Ventura is macOS13.

 

Photoshop 2017 is not compatible with macOS Ventura. Your paid subscription includes upgrades to Photoshop. The current version of Photoshop 2023 (desktop) is 24.6. Upgrading through the CC app might solve your issue.

 

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

 

 

 

Jane