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Participant
December 22, 2023
Question

Why I can't upload my video into Photoshop?

  • December 22, 2023
  • 7 replies
  • 544 views

Hi guys, I tried uploading my video (Layer -> Video Layer -> From File) onto Photoshop and it won't work. I have tried converting it many times. (MP4 -> MOV -> AVI....) and it doesn't work and gives me various responses from (It doesn't open, the format is wrong, etc...). So I have no clue on how to fix it. Any help? I appreciate it by today

 

 

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7 replies

Kevin Stohlmeyer
Community Expert
Community Expert
December 28, 2023
davescm
Community Expert
Community Expert
December 24, 2023

Use Handbrake (a downloadable video conversion app) to open the file and check the codec. If it is not H.264 use the app to convert it.

 

Dave

Participant
December 24, 2023

I don't know what codec means

Participant
December 24, 2023

@Kevin Stohlmeyer h.264? No, I have no clue on what that is and it doesn't have an "h" just a bunch of numbers

Kevin Stohlmeyer
Community Expert
Community Expert
December 22, 2023

@NC344102901jfo check the codec for the MP4 - is it h.264? It may need to be converted from your phone codec to a more accessible one.

Participant
December 22, 2023

Sure, I also deleted Photoshop so I'm pretty sure I do reset my preferences that way (it gave me an option and I clicked "yes." I'll send you multiple

 

Same thing with AVI, FLV, and MP4. When I did MP3 it became entirely a new picture layer and the video didn't even come through so I think that is maybe because the video is corrupted however with FLV and AVI I was able to access it on my laptop but just not able to get it through Photoshop. I recorded this on my A53 Android phone and then emailed it, then I downloaded it. So I don't get how there is anything wrong. 

Bojan Živković11378569
Community Expert
Community Expert
December 22, 2023

Can you post a screenshot of the entire document with the Layers panel expanded and visible? It works on my side, and have you tried resetting preferences that can solve weird problems sometimes.