Adobe Elements 14 Has Stopped Working

That is what is displayed on the pop-up whenever I now try to open either the Photoshop or Premier Elements 14 programs. I realize that many similar discussions/problems have already been posted, but I could not find a solution in any of the threads that remedied the problem, nor specific to my operating system.

I am using Windows 7 and have had the Elements software installed and functioning perfectly for about a year now. It has just been within the last week that I was unable to access. I tried uninstalling/reinstalling the software discs (to no avail), and I did try a few other recommendations from the forum (such as gaining access by creating a new user account on my computer). That did not work either.

Since I paid for the software and very much like its diverseness, I definitely want to get it up and running again. Any suggestions from Adobe tech personnel or forum members would very appreciated. Please note that I am very much a lay-person when it comes to computers and technical jargon so please be as simple and specific as possible.

Thanks,

Mike.