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jackp96639781
jackp96639781
Participant
May 1, 2017
Question

Adobe Photoshop 13: unable to access Organizer

  • May 1, 2017
  • 3 replies
  • 488 views

I purchased the Adobe Photoshop 13 Element Software two years ago (compatible with Windows 7), and I recently purchased a new laptop (Windows 10). I have already downloaded the software on to my new laptop, and I am able to access the "Photo Editor" option, but not the "Organizer". Any suggestions, as to why it may be happening? I have already uninstalled and reinstalled the application three times.

Thanks,

Jack

    This topic has been closed for replies.

    3 replies

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    May 2, 2017

    Hi jackp,

    Thanks for posting in Adobe forums.

    Please follow the same steps but this time create a new catalog & import pictures into it. Restart Adobe Organizer & test it.

    Regards

    Dhananjay

      jackp96639781
      jackp96639781Author
      Participant
      May 3, 2017

      Hi Dhananjay,

      After following your last email, my account is finally working.

      Thank you for your assistance.

      Jack

        Dhananjay Sati
        Community Manager
        Dhananjay SatiCommunity Manager
        Community Manager
        May 1, 2017

        Hi jackp,

        Thanks for posting in Adobe forums.

        Can we try the following steps:

        • Open Adobe Elements (You will see the Welcome Screen)
        • Hold “Ctrl” “Shift” “Alt” and click Adobe Organizer (Do no leave it)
        • Hold the keys until you get “Catalog Manager”
        • Optimize & repair the catalog by following this article
        • Restart Organizer after repair of catalog & test it.

        Hope this works

        Thanks

        Regards

        Dhananjay

          jackp96639781
          jackp96639781Author
          Participant
          May 2, 2017

          Dhananjay,

          Thank you for your assistance. Unfortunately, the advice you provided was not able to resolve the issue. I also visited the link you attached, but whenever I tried to Optimize the Catalog Manager, I received a message saying that the program had an error, and had to close down.

          Any other ideas?

          Thanks,

          Jack

          Atul_Saini
          Community Manager
          Atul_SainiCommunity Manager
          Community Manager
          May 1, 2017

          Moving the discussion to Photoshop Elements​ forum.

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