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albertz84670650
Participating Frequently
December 20, 2018
質問

Can't install Photoshop Elements on MacBookPro with MacOS 14 (Mojave)

  • December 20, 2018
  • 返信数 2.
  • 911 ビュー

Hello,

I installed the program at first on my Windows computer. Afterwards I deactivated the program there and tried to install the mac version on my MacBookPro. When I start the installation program, I log into my account and can select language and installation path. There I select "Deutsch" and start the installation. The installer states that it is evaluating the time needed for installation and the progress stays at 0% for hours. The longes time I waited was overnight, about 8 hours. Next morning it still was at 0%, but no error message.

I tried to install on a different account. I deinstalled Elements 10. But I still have no success.

What else can I try? Or how can I find out, why installation does not progress?

Best Regards

このトピックへの返信は締め切られました。

返信数 2

VipinGupta
Adobe Employee
Adobe Employee
December 21, 2018

Which version of Elements are you trying to install?

Thanks

Vipin

albertz84670650
Participating Frequently
December 21, 2018

Photoshop Elements 2019

Best Regards

Albert

Peru Bob
Community Expert
Community Expert
December 20, 2018
albertz84670650
Participating Frequently
December 20, 2018

Hello Peru Bob,

I can start the installer and it lets me log into my Adobe Account. But then it does not progress, but remains at 0% Installation. So this is not the same problem that you have sent a link above.

Peru Bob
Community Expert
Community Expert
December 20, 2018

Can you try a different browser?