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Participant
April 21, 2018
Answered

cannot open RAW CR2 Canon 5D MK4

  • April 21, 2018
  • 1 reply
  • 798 views

Recently I bought a new Canon 5D MK4. PSE won't open the RAW files .CR2. Although PSE should update automatically I updated manually (Help - update) too. PSE pop up mentions that all updates are installed. The only way to open the CR2 files is to convert it to DNG. However that is a lot of work. I also installed PS RAW, doesn't work either. How to solve this problem?

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Correct answer John Waller

Which version of Photoshop Elements are you running?

Cameras supported by Camera Raw

Camera Raw plug-in and Adobe application compatibility

The 5D Mark IV is only supported in Elements 15 and Elements 2018.

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
April 21, 2018

Which version of Photoshop Elements are you running?

Cameras supported by Camera Raw

Camera Raw plug-in and Adobe application compatibility

The 5D Mark IV is only supported in Elements 15 and Elements 2018.

Participant
April 22, 2018

Thank you for your reply. I use PSE 13 So my question is answered.