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Participating Frequently
October 1, 2019
Question

cant save to jpg???

  • October 1, 2019
  • 5 replies
  • 538 views

I have elements 9  and i cant  save to jpg   unless  there are no layers      flatening image does not work

not a color bit  problem

 i have gone back to  old files and that i have saved to jpg and  now i can no longer  save to jpg.

Did adobe nerf  my copy of elements?

    This topic has been closed for replies.

    5 replies

    Participating Frequently
    October 6, 2019

    I un-installed and reinstalled works fine now.

    Jeff Arola
    Community Expert
    Community Expert
    October 6, 2019
    Glad you got it sorted.
    Greg_S.
    Community Expert
    Community Expert
    October 2, 2019

    JeremyW said:

    is this email legit Adobecare@mail2Expert.com keeps asking fo passwords and such?

    When you say "email" do you mean Private Message (or perhaps an email notification that you have received a Private Message?  There should be no way that these spammers have your private email address.  Your response will help us assist Adobe in eliminating these scam artists.  Thanks.

    MichelBParis said:

    Adobe never helps by mail and there should be a mention of 'Adobe employee' beneath the avatar.

    Michel, unfortunately, some of these spammers have been able to put a fake title under their avatar!!!

     

    Participating Frequently
    October 2, 2019
    I got a private message from Adobe_Emily Hi, You can Directly send Email to our Customer Care Team at Adobecare@mail2expert.com and they will help you via Email. Team Adobe reported pm I gave him/her no passwords serial numbers or order numbers that him/her was asking for.
    Participating Frequently
    October 2, 2019

    is this email legit Adobecare@mail2Expert.com keeps asking fo passwords and such?

    MichelBParis
    Legend
    October 2, 2019

    WARNING
    This is a scammer trying to steal your private informations.

    Adobe never helps by mail and there should be a mention of 'Adobe employee' beneath the avatar.

    In such a case, don't answer, click on the 'Report' button.

     

    Participating Frequently
    October 2, 2019
    THANKS
    Jeff Arola
    Community Expert
    Community Expert
    October 2, 2019

    What operating system are you using?

     

    What if any error message do you get when trying to save jpgs?

    Participating Frequently
    October 2, 2019
    widows 8.1 and the error message is "file must be saved as a copy with this selection jpg"
    Peru Bob
    Community Expert
    Community Expert
    October 1, 2019

    Try resetting the Preferences:

     

    Restore default preferences

     

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    NoteDeleting the preferences file is an action that cannot be undone.

    Do one of the following:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    Participating Frequently
    October 1, 2019
    Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.