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garrys80646282
Participating Frequently
August 22, 2017
Question

Clicking on Faces or Photos on Name People does nothing.

  • August 22, 2017
  • 1 reply
  • 742 views

Photo Elements 15.

Running face recognition on a photo catalog of over 30,000 photos. It seems that for people with a high number of 'faces' (over a couple hundred), after awhile when you click on either Faces or Photos for that person nothing happens. Double clicking on the persons picture seems to have random results, such as showing pictures for someone else, or show the message "No media available..."

How to fix this, or is this a known bug.

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    1 reply

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    August 23, 2017

    Is Face Recognition still running?

    What happens when you turn FR off from Media analysis preferences  (Edit > Preferences > Media Anlaysis >Un-check Run Face Recognition Automatically) ?

    If you are still unable to open any stack, can you please provide the following information:

    1. Go to media view

    2.Select sort order to oldest

    Please tell us the date of the oldest photos in your grid.

    Thanks,

    anwesha

    G
    garrys80646282Author
    Participating Frequently
    August 23, 2017

    Anwesha,

    Thank you very much for responding.

    I turned off FR, exited, reloaded. Confirmed that FR was off. But the

    problem still occurs.

    It is not that I cannot open any stacks, it seems to be an issue with the

    larger stacks. I have now noticed that there is one large stack where the

    persons photo does not show on the top of the stack, instead the

    head/shoulders icon appears.

    When sorting by date, the oldest date is 1/1/1601. (Obviously not a correct

    date!)

    Thanks,

    Garry

    On Tue, Aug 22, 2017 at 7:59 PM, Anwesha Dev Chaudhary <

    G
    garrys80646282Author
    Participating Frequently
    August 23, 2017

    Anwesha,

    Thank you very much for responding.

    I turned off FR, exited, reloaded. Confirmed that FR was off. But the problem still occurs.

    It is not that I cannot open any stacks, it seems to be an issue with the larger stacks. I have now noticed that there is one large stack where the persons photo does not show on the top of the stack, instead the head/shoulders icon appears.

    When sorting by date, the oldest date is 1/1/1601. (Obviously not a correct date!)

    Thanks,

    Garry

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