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selinaa23541460
Participant
April 5, 2019
Question

Closes after after trying to water marking

  • April 5, 2019
  • 1 reply
  • 369 views

i am using photoshop elements 15 and trying to use the water mark feature. every time i go to use this feature the program freezes and shuts down.

    This topic has been closed for replies.

    1 reply

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    April 5, 2019

    Hi selinaa,

    Thanks for posting in Adobe Forums.

    It seems you are facing performance issue with Adobe Photoshop Elements.

    Please provide the following information :

    Are you using a Windows or a Mac ? (Specify Version)

    Have you recently installed any kind of update ?

    Are you facing this issue using any other feature ?

    Hope this helps.

    Thanks

    Regards

    Dhananjay

    S
    selinaa23541460Author
    Participant
    April 5, 2019

    Hi

    I am using the windows version on windows updated that are automatic. No, just the water mark feature

    Kind regards

    Selina Atkin

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 5, 2019

    Try this:

    Restore default preferences

    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    ·                                Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

    ·                                Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    Preference file locations for Photoshop Elements and Premiere Elements

    If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.


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