Does uninstalling require the Disk?

Forum|Forum|5 years ago
July 20, 2020
3 replies
352 views

A friend asked me to help. He's trying to uninstall Elements 9. He says when he tries to uninstall it requires the original disk. He has lost the original disk.

He's computer illitrate but I've never heard of a program that requires the disk to uninstall. So, is it true that Elements requires the original disk in order to uninstall? If this this is true it's terrible. I could misplace the disk and then be unable to get rid of an old program I no longer use.

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T

Test Screen Name

Legend

It's not unusual. Info from the original install is needed and not all installers save a copy on the computer.

Greg_S.

Community Expert

I've never heard of that problem either. It may be that the program's uninstaller exe file has been damaged/deleted. If that is the case, one could install the program from the disc to repair the file, and then uninstall the program.

Presumably, he has already tried to uninstall from Apps or the Control Panel. If so, it may be time to use the Adobe CC Cleaner app which can be found here. It will also clean up an uninstall of Elements. However, it requires going to a CMD prompt, so your friend may need some help. The Cleaner is also a little confusing. At one of the first dialog screens, you are presented with a list of programs to delete, but Elements will not show up there. Choose Option #1 All. That will bring up a new dialog, hopefully listing Elements 9.