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spocket_lr
Participant
December 17, 2019
Question

Dowload of Photoshop Elements 13 installer

  • December 17, 2019
  • 2 replies
  • 476 views

As I have a new computer, I wanted to reinstall Photoshop Elements 13.

I have a serial for that, but no DVD or CD with the installer. I found this page on adobe.com (https://helpx.adobe.com/de/photoshop-elements/kb/download-earlier-version-photoshop-elements.html/) but clicking the download links just gives me a "not found"

Can you please help me out!

This topic has been closed for replies.

2 replies

Legend
December 17, 2019

You possessed the original installer in one form or another and misplaced it.  Maybe we should be better guardians.  I've twice lost wedding rings (same marriage) and didn't blame my wife either time.  Maybe I should have. 

spocket_lr
Participant
December 17, 2019

All I have (and ever had) is this card with a number on it with a link to www.adobe.com/go/getserial

That brought me to the idea to just do this activation again and suprisingly it gave me a (working) download link to an installer. I still think it could have been easier/more intuitive to get the installer, but what matters: I can use my Photoshop elements 13 again.

Legend
December 17, 2019

I'm happy to hear that, spocket.  Everybody likes a happy ending.   

Legend
December 17, 2019

English replies okay with you?

Legend
December 17, 2019

I'll proceed and hope you'll find this attempt somehow manageable.  As a customer just like you, I can only say this much.  In the US, you would only have access to your PSE 13 installer through the Order History section of your Adobe account.  If PSE 13 wasn't purchased directly from Adobe, it wouldn't show here.  In that case, because the software was downloaded from an e-tailer or purchased at a store on disk, you'd need to locate one of those and reintall using your original Reg # (that was also saved).  In the US, your only other option would be to purchase PSE 2020.

 

Ich werde weitermachen und hoffen, dass Sie meinen Versuch irgendwie beherrschbar finden. Als Kunde wie Sie kann ich nur so viel sagen. In den USA haben Sie nur über den Abschnitt "Bestellverlauf" Ihres Adobe-Kontos Zugriff auf Ihr PSE 13-Installationsprogramm. Wenn PSE 13 nicht direkt von Adobe gekauft wurde, wird es hier nicht angezeigt. In diesem Fall müssen Sie, da die Software von einem E-Tailer heruntergeladen oder in einem Geschäft auf der Festplatte gekauft wurde, eine dieser Adressen suchen und mit Ihrer ursprünglichen Registrierungsnummer (die ebenfalls gespeichert wurde) neu installieren. In den USA besteht Ihre einzige andere Option darin, PSE 2020 zu erwerben.

spocket_lr
Participant
December 17, 2019

Thanks for your answer. Unfortuantely it is not in my "Order history section". I only see the key because I have registered it.

It's a pitty, that I now can't use this software anymore just because of a new computer. 2 weeks ago I still could use it without problems on my old machine. Seems. like I have to by sth. new

Maybe I should not support Adobe anymore and look for a alternative solution