Elements 10 limited to 2gb ram!

Forum|Forum|7 years ago
February 7, 2019
5 replies
928 views

Program runs unusably slow (opening description window takes 45sec) so I checked the ram allocation and there's a cap at 2gb. This can't be correct so is there anywhere else I can allocate more ram? Thanks for any info.

Mac Pro 3.1, 24gb ram, 1gb graphics

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Test Screen Name

Legend

Ah, we've all done that. Kept backups of what you need for a machine, on the machine. I felt I'd made a mistake though.

T

Test Screen Name

Legend

Everything is based on the serial number. Adobe don't unlock you, or your computer, they unlock your serial number. No serial number, nothing happens. In any case, moving disks usually doesn't work and you'll need to reinstall - with the serial number. That's what you paid for, and you basically threw away your ability to keep using the software long term.

T

Test Screen Name

Legend

With the best will in the world Adobe can’t free up an activation on your serial number if they don’t know what it is...

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steveball18Author

Known Participant

It shouldn't matter if Adobe know the serial number or not, I paid for and used the software for 6 years so I obviously had the SN originally. There should be a way to find it but I've tried everything I can think of.

A few months ago, just before the old mac died, I was given a free year with Adobe CC but I gave the code to someone as I wanted to keep CS6! Great timing!

Jeff Arola

Community Expert

Actually that is correct since pse 10 is a 32 bit application, it can only use a max of around 3.2 gb of ram, but the suggested setting in the performance preferences of pse 10 of around 70% puts that at around 2 gbs. You shouldn't set the percent any higher than 85.

What version of macOS are you using?

Sahil.Chawla

Adobe Employee

Hi Steveball,

Sorry to hear that Photoshop Elements is running slow on the Mac Pro, could you please make sure that the auto analyzer (organizer preferences>media analysis) isn't running?

Also, try the steps here and let us know how it goes: http://www.elementsvillage.com/forums/showthread.php?t=70468

Regards,
Sahil