Elements 13 on Mac Mini crashes (Quit Unexpectedly)

I have had this problem for the last month and a half. Now I really need to use it for a project I am working on. Any help?

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Adobe Employee

Hi,

You can try out troubleshooting mentioned at the following link:

Also in case it doesn't work out for you, please provide the crash logs here for us to analyze them and provide the resolution accordingly.

Thanks,

Arshla

Community Manager

Hi reneec,

Thanks for posting in Adobe forums.

I understand you are facing crash issue with Adobe Elements 13 in Mac Mini.

Could you please provide me the following information?

- Which version of Mac OS are you using?

- Are you facing issue with Adobe Photoshop Elements 13 or Adobe Premiere Elements 13?

- Have you updated Adobe Elements yet?

- What error message do you exactly get when Adobe Elements 13 crashes?

- Does it crashes on execution of the program or while working on a project?

- Have you tested Adobe Photoshop Elements in a new admin user account?

Thanks

Regards

Dhananjay

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