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dxd33
Participant
September 9, 2018
Answered

Elements 2018 crashes when exit

  • September 9, 2018
  • 1 reply
  • 315 views

A few months ago I purchased and installed Elements 2018,  the editor only.  It worked great, without issue.  A week ago,  I got a new SSD drive,  and did a clean install of my Windows 7 Home Premium.  I did the important Windows updates,  then re-installed Firefox Browser,  MS Security Essentials , and  PSE 2018.  I didn't want to load too much into the system until we were sure it was stable.

Elements 2018 that was stable before now crashes every time I exit, IF I open and close an image and try to exit.  IF I just start then exit the program, no problem.   There is a popup window saying that PSE 2018 Editor has stopped working.  Windows can check online for a solution to the problem.  Problem details as shown below.

Problem Event Name:  APPCRASH
Application Name:  PhotoshopElementsEditor.exe

Application Version: 16.0.0.0

Application Timestamp :  59aad650

Fault Module Name:  atio6axx.dll

Fault Module Version 6.14.10.11399

Fault Module Timestamp: 4edd897d

Exception Code: c0000005

Exception Offset 000000000047f266

OS Version 6.1.7601.2.1.0.768.3

Locale ID 1033

Additional Information 1:  491e

Additional Information 2:  491ee32f39451a120d1fb4ba3be950c3

Additional Information 3:  4086

Additional Information 4:  40868c687a96c1f4dfbe4d5e00bc3c57

System is AMD FX-4100 Quad Core Processor, 3.6 GHz,  4 GB RAM, 400+ GB free on SSD

I would appreciate any help in getting this to work correctly, thanks.

    This topic has been closed for replies.
    Correct answer Peru Bob

    Sorry that I missed that you were using Windows 7.  It could also be that you needed to restart the computer after updating the graphics card or you may have had a bad initial installation of Photoshop Elements.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 9, 2018

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    If that doesn't work, you may need to use the registry fix here:

    Error: An integer between 50 and 8 is required | Elements | Windows 10

    D
    dxd33Author
    Participant
    September 10, 2018

    I updated the graphics driver,  no change.

    I looked at the registry fix, but that is for Windows 10 and I never received that sort of error message.   As stated above,  I am running Windows 7, forget to mention 64bit.  

    I uninstalled and re-installed Elements one more time,  and for the moment it seems to be working.  Perhaps it just needed to be installed with updated graphics driver already on the system ?

    Thank you for pointing me towards a solution - hoping it is the fix.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    September 10, 2018

    Sorry that I missed that you were using Windows 7.  It could also be that you needed to restart the computer after updating the graphics card or you may have had a bad initial installation of Photoshop Elements.

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