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Frazzlefred75
Frazzlefred75
Known Participant
October 21, 2017
Question

Elements 2018-Error Message: C:\WINDOWS\SYSTEM32\MSVCP140.dll

  • October 21, 2017
  • 2 replies
  • 1790 views

Hello All,

I had to remove Elements 14 because Windows 10 does not support it.  I replaced it with a newer version (Elements 2018) that is supposed to be compatible with Windows 10 but it is not. As a result I am unable to use Elements 18. Windows has been employing updates, and this last update stopped my program from working.

Any suggestions?

Are there any patches for this?

Any input would be helpful.

Thank you.

Fred

This topic has been closed for replies.

2 replies

Frazzlefred75
Frazzlefred75Author
Known Participant
October 25, 2017

Hello aksagarw,

You really have misunderstood me, and it frightens me. I will attempt to clarify here piece by piece using your message.

You wrote:

"The article you mentioned is of 10 S , this OS support apps through windows app store only"

I do have Windows 10. I am not sure which version it is. I MUST have Windows10 because I am unable to to download the PSE18. This version came with my pc when I bought it. I do have Windows 10S. I had PSE14 and it did not work after WIndowns applied updates.

You wrote:

on other variants of windows 10  , 2018 installation via dmg /exe is supported - which you probably did . and facing issue with VC Runtime installation , which is Microsoft issue.

TAKE A LOOK- I found this article.

I have been using the Window Update Assistant. As the article states there is an apparent problem with the two programs. PSE18 and Windows have a conflict.

THIS ISSUE IS NOT RESOLVED!

aksagarw
Adobe Employee
aksagarw
Adobe Employee
October 26, 2017

Please check your windows version by opening cmd and  typing in winver .

and let us know if the resolution stated below works for you.

Issue:

After installing Visual Studio 2015 Update 3 RC, you may encounter issues installing .NET Core 1.0.0 RC2 - VS 2015 Tooling Preview1 with the following error:

  • 0x80070666 - Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of the product, use Add/Remove Programs on the Control Panel.

This is due to a setup issue resulting in VC++ 2015 Update 3 RC Redistributable registry keys being incorrectly removed during Update 3 RC setup.

Workaround:

Repair the Visual C++ 2015 Redistributable (both x86 and x64) via the "Programs and Feature" Window (a.k.a. Add/Remove Programs)

  • On Windows 10, right click the start button and select "Programs and Features"
  • Select "Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123" and then click "Change"
  • In the Visual C++ 2015 redistributable dialog, select "Repair"
  • Select "Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123" and then click "Change"
  • In the Visual C++ 2015 redistributable dialog, select "Repair"
  • Install or repair .NET Core 1.0.0 RC2 - VS 2015 Tooling Preview1

please see Visual Studio 2015 Update 3 RC Known Issues  for more information

the article you referred to is for apps downloaded through win app store - have you done so ? if not , It has no relation with the issue faced on your system .

Frazzlefred75
Frazzlefred75Author
Known Participant
October 26, 2017

@aksagarw

I found the programs and features but C+++15, is not on the list.

My Windows 10 came with my laptop. There are no discs (and there is no disc drawer). I have to download ALL software for this device.

I even went to try to and revert to the factory version of WIndows 10 but after researching, I learned that I will have missing files if I try and do that.

THIS ISSUE STILL NOT RESOLVED.

Thank you.

Frazzlefred75
Frazzlefred75Author
Known Participant
October 21, 2017

Hello,

I just attempted to re-install PSE18 but I was unsuccessful. When I completed the download I viewed a message that said "Some files may not have been installed successfully". There was another link that was supposed to offer additional support but that did not work either.

It is not even 2018 yet and the PSE2018 does not work. I hope that the Adobe program writers will create a patch or a product that is supported by Windows 10 soon, so that I may enjoy my program.

I just bought this program less than 2 weeks ago and the support for it is non-existent.

If anyone has any suggestions, I would appreciate it.

Thank you.

Frazzlefred75
Frazzlefred75Author
Known Participant
October 22, 2017

Dear Adobe Representative,

I have uninstalled the PSE18 program and re-installed it again. This is the third time.

The program was downloaded with some missing files. I wonder where the rest of the files are....

Is there a patch for this?

Can I have some assistance please?

Is there within your organization working on creating a solution to this problem OR are all the PSE18 users at a loss now?

Fred

aksagarw
Adobe Employee
aksagarw
Adobe Employee
October 23, 2017

Hi Fred,

 

As I understand , you were able to use Elements 18 earlier and with some windows update it stopped working .

as a resolution for mentioned all missing - please install it from Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

 

If the issue persists, mention windows version and build number , you can check this by typing in winver

Also, send the error snapshot shown on launch along with logs using log collector tool mentioned below

Log Collector Tool

 

Thanks ,

akshita

email id - [email address removed as per forum guidelines]

 

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