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chriss73183381
Participant
May 7, 2019
Question

Elements - you have 5 days left to re-activate this software

  • May 7, 2019
  • 1 reply
  • 381 views

Hi,

I'm a user of Elements 6, first installed back in 2009. I cannot remember how it was installed.

After a restart of my Mac Elements is giving me the message in the title.

I have phoned the UK support but was told 'we do not support that old a version on line, go to the forums', so here I am

In the window of my app I can see the serial number and activation number and that I need to do an activation type of Repair

It offers me six boxes in a horizontal line to input an Authorisation Code and then I guess I'd be up and running again.

Question: how do I get such a code please?

Cheers

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Genius
    May 7, 2019

    If you originally registered your product the serial number will be stored in your Adobe Account.

    Sign in with your original Adobe ID (email address & password) and choose Plans on the top menu strip.

    Then view your products from purchase history. Every registered application should be shown with serial numbers.

    To see a list of your registered products and their serial numbers, go to My Account

    C
    chriss73183381Author
    Participant
    May 7, 2019

    Thanks but as noted in my first post I have the serial number.

    I've checked in my Adobe Account and it shows the same serial number that the app is offering me and the fact that I registered it 2/27/2009

    What I need - I presume it can only come from Adobe - is an Authorisation Code to re-activate the app.

    Any help welcome - Adobe, are you listening?

    Thanks

    C
    chriss73183381Author
    Participant
    May 7, 2019

    hoping it might help further this is what I'm looking at

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