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Participant
July 4, 2020
Question

Epson R3000: Switch from Luster paper/color printing to B&W on Velvet paper created output nightmare

  • July 4, 2020
  • 2 replies
  • 617 views

I just started experiencing first-time problem with my Epson R3000. In any mode -- printing via Photoshop, Photoshop Elements, or the printer's own software -- the prints look something like a negative, with cartoonish colors (see attached -- I used various settings and got these same results).  For the record, I have taken all the normal steps in an effort to fix the issue: delete the printer and add it again; uninstall the driver and reinstall the latest one (on both computers.) I checked all the settings - paper profiles, color management, etc.  I also checked the nozzle (they were fine) and did a head cleaning. Yet, the issue repeats itself is the exact same way over and over, no matter the settings.

The problem manifested itself the moment after a successful printing session when I needed to switch from color printing on Epson Ultra Premium Luster paper to B&W printing on Epson Velvet Fine Art paper. I adjusted the necessary software settings and also changed the settings on the printer itself -- to accommodate the Velvet paper and print it through the front manual feed. I also switched the ink setting from Photo Black to Matte Black. And that might be the genesis of the problem. All of the B&W prints were out of whack (see attached image which shows a garish bluish cast -- other versions showed a similar cast only greenish). The Matte Black ink was old. I rarely use it. Could my issues have something to do with old ink messing up the entire printer? Even though there doesn't appear to be a clog, could it be responsible for the problem? I can't seem to solve this, try as I might. Any assistance is deeply appreciated.

 

 

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2 replies

Greg_S.
Community Expert
Community Expert
July 4, 2020

You don't say whether you have tried it yet, so try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

 

Also, do you get the same results printing from the Organizer?

hatstead
Inspiring
July 5, 2020

OP states that the problem prevails among Photoshop, Photoshop Elements, and the "printer's own software." 

I doubt, seriously, that resetting preferences will fix it, but worth a try - nothing to lose.

It would be interesting to plug in another printer to see what happens when printing via another machine.

 

hatstead
Inspiring
July 4, 2020

Suggest that you contact Epson support.

1-888-463-7766

Please get back to us with the resolution.