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Participating Frequently
March 8, 2017
Question

Generator error message

  • March 8, 2017
  • 5 replies
  • 676 views

Hi ,I am at my wits end ,I reinstalled the PSE15 & it still says this message ,I would be most appreciative of any ideas or help

also my 3rd party plugins wont work in my PSE15 even though they worked in CS3 ,checked system info after I installed them in my plugins folder for PSE15,said failed to load

I am using a Windows 8.1 system

cheers

jenny

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    5 replies

    jeennyAuthor
    Participating Frequently
    March 9, 2017

    hi just had chat session & remote access the problem was a left over from my CC membership ,it is fixed just thought I would let you how they fixed it in case some one else needs to know  cheers Jenny

    jeennyAuthor
    Participating Frequently
    March 9, 2017

    here is plugins in preferences info

    jeennyAuthor
    Participating Frequently
    March 9, 2017

    hi here is the system info ,I held down the shift key still go the message  thanks

    jeennyAuthor
    Participating Frequently
    March 9, 2017

    I have posted a screen shot of the message ,I have reinstalled once already & there are no third party plugins ,I realised yesterday that being 32 bit might be the problem for my old plugins ,I very much doubt that they can be updated as they are only cheap programes or freebies thanks for your reply cheers Jenny

    Jeff Arola
    Community Expert
    Community Expert
    March 9, 2017

    What is the exact error message your getting?

    Does pse 15 actually start?

    Photoshop elements 15 is an 64 bit program and requires 64 bit plugins.

    Photoshop cs3 is 32 bit so the plugins from cs3 won't work in pse 15.

    You should check with the plugin makers and see if they have updated 64 bit plugins that will work in pse 15.

    jeennyAuthor
    Participating Frequently
    March 9, 2017

    Thank you for your reply ,yes my program works ,I am considering redownloading &a new install cheers Jenny